Insurance Coverage

Vortex is a contracted Medicare provider. We also bill PPO plans through your out-of-network benefits. Worker’s Compensation cases are considered on a case-by-case basis.

Prior to scheduling, we will verify your insurance coverage for outpatient physical therapy and provide you with an estimate of what insurance may cover and your financial responsibility.

If your insurance plan falls into any of the following categories, we offer a generous discount for paying privately. Please contact our office for details.

  • High deductible plans
  • Kaiser or other HMO plans
  • EPO plans
  • No health insurance


Billing and Payments

We will collect your portion of the payment for our services (co-insurance, deductibles) at each visit. We accept all major credit cards, checks and cash.

Blue Cross/Blue Shield- These insurance companies send payment for treatment directly to the patient/subscriber. Therefore, our policy is to collect payment from you at each visit and submit the claims to insurance. This system allows you to cash the insurance checks as they arrive and keeps our billing on track.

If you have questions about your coverage, we encourage you to call your insurance company prior to treatment. You are responsible for knowing what your insurance plan covers and paying us your portion of the cost for our services.

If you have questions about your insurance coverage or payment obligations, please contact our office manager at (408) 540-7622.


ATTENTION: As of January 1, 2014, you no longer need a prescription to see a physical therapist in California. Patients can directly access physical therapy treatment for 45 calendar days or 12 visits after which time the patient must have a physician approve the plan of care developed by the physical therapist. Read more about Direct Access.


Insurance Coverage

Vortex is contracted with Medicare and we can bill most PPO plans with out-of-network coverage. We also accept Worker’s Compensation and private pay.

As a courtesy, we will verify your insurance coverage prior to your first appointment and bill your insurance for treatment.

Deductibles, co-insurance, and payment for products or services not covered by insurance must be made at the time of your visit.

Read More About Our Insurance and Billing Policy

New Patient?

For your convenience, our New Patient paperwork is available to download as a PDF form. Please download and complete these forms in preparation for your first appointment. You can email them ahead of time or bring them to your evaluation.

Download Your New Patient Form

Cancellations & No Shows

We require 24 hours notice to cancel or reschedule an appointment. As a small private medical practice that reserves a full hour for your care, it is critical you provide adequate notice if you cannot come to a scheduled appointment. Otherwise, it leaves a hole in your therapist's schedule that cannot be filled.

Late cancellations and no-shows are subject to a $50 fee, which you will be expected to pay at the next appointment.

Need to cancel? Call us now.

Learn More About Our Policy