Vortex is a contracted Medicare provider. We also bill PPO plans through your out-of-network benefits. Worker’s Compensation cases are considered on a case-by-case basis.
Prior to scheduling, we will verify your insurance coverage for outpatient physical therapy and provide you with an estimate of what insurance may cover and your financial responsibility.
If your insurance plan falls into any of the following categories, we offer a generous discount for paying privately. Please contact our office for details.
- High deductible plans
- Kaiser or other HMO plans
- EPO plans
- No health insurance
Billing and Payments
We will collect your portion of the payment for our services (co-insurance, deductibles) at each visit. We accept all major credit cards, checks and cash.
Blue Cross/Blue Shield- These insurance companies send payment for treatment directly to the patient/subscriber. Therefore, our policy is to collect payment from you at each visit and submit the claims to insurance. This system allows you to cash the insurance checks as they arrive and keeps our billing on track.
If you have questions about your coverage, we encourage you to call your insurance company prior to treatment. You are responsible for knowing what your insurance plan covers and paying us your portion of the cost for our services.
If you have questions about your insurance coverage or payment obligations, please contact our office manager at (408) 540-7622.
ATTENTION: As of January 1, 2014, you no longer need a prescription to see a physical therapist in California. Patients can directly access physical therapy treatment for 45 calendar days or 12 visits after which time the patient must have a physician approve the plan of care developed by the physical therapist. Read more about Direct Access.
Vortex is a contracted Medicare provider and can bill most PPO plans with out-of-network coverage. We offer a discounted private pay rate to those without insurance coverage and accept Worker's Comp on a case-by-case basis. Please call for information.
As a courtesy, prior to your first appointment, we verify your insurance coverage. Vortex will submit claims to insurance for treatment.
Deductibles, co-insurance, and payment for supplies or services not covered by insurance must be made at the time of your visit.
For your convenience, our New Patient paperwork is available to download as a PDF form. Please download and complete these forms in preparation for your first appointment. You can email them ahead of time or bring them to your evaluation.
Cancellations & No Shows
We require 24 hours notice to cancel or reschedule an appointment. Late cancellations leave a hole in your physical therapist's schedule that cannot be filled. Insurance companies pay physical therapists are paid for time spent treating patients. If you don't come, Vortex isn't paid.
Vortex charges $50 for late cancellations; $75 for no shows. Fees will be collected at patient's next scheduled appointment.
Need to cancel? Call us now.