Cancellation, No Show and Late Policy
Vortex requires 24 hours notice to cancel or reschedule your appointment.
Please call us at least 24 hours in advance to cancel or change a scheduled appointment. (Monday appointments must be cancelled by Friday; Vortex is not open on weekends.)
Physical therapists are paid by insurance companies for time spent treating patients. We cannot bill insurance for missed appointments for any reason. Since we reserve an hour on your therapist’s schedule for each appointment at Vortex, we expect you to make every effort to arrive on time and ready for your appointments.
Late cancellations and no shows are subject to fees, which are outlined below.
Late Cancellation- Appointment is cancelled within 24 hours of scheduled appointment.
No Show- Patient does not arrive for scheduled appointment or cancels within 2 hours of appointment.
Late Arrival- Patient arrives more than 10 minutes late.
Vortex collects fees for late cancellations and no shows at the patient’s next appointment.
Late cancellations – $50 first incident; $75 for second incident
No shows – $75 first incident
Illnesses and emergencies are handled on a case by case basis. Please speak with our office manager if you have any questions.
The following situations may result in being removed from the therapy schedule and referred back to your doctor:
- Late cancellations (after 2nd incident)
- No shows (after 2nd incident)
- Late arrivals (after 3rd incident)
- Excessive cancellations
Cancelling? Please call or email the front desk at least 24 hours in advance to avoid a fee. Do not email your physical therapist to change or cancel an appointment. Monday appointments need to be cancelled by Friday.
Vortex is a contracted Medicare provider and can bill most PPO plans with out-of-network coverage. We offer a discounted private pay rate to those without insurance coverage and accept Worker's Comp on a case-by-case basis. Please call for information.
As a courtesy, prior to your first appointment, we verify your insurance coverage. Vortex will submit claims to insurance for treatment.
Deductibles, co-insurance, and payment for supplies or services not covered by insurance must be made at the time of your visit.
For your convenience, our New Patient paperwork is available to download as a PDF form. Please download and complete these forms in preparation for your first appointment. You can email them ahead of time or bring them to your evaluation.
Cancellations & No Shows
We require 24 hours notice to cancel or reschedule an appointment. Late cancellations leave a hole in your physical therapist's schedule that cannot be filled. Insurance companies pay physical therapists are paid for time spent treating patients. If you don't come, Vortex isn't paid.
Vortex charges $50 for late cancellations; $75 for no shows. Fees will be collected at patient's next scheduled appointment.
Need to cancel? Call us now.