Cancellation Policy


Vortex requires 24 hours notice to cancel or reschedule your appointment.

Please contact us at least 24 hours in advance to make an appointment change. Monday appointments must be cancelled by Friday.

Late cancellations and no shows will be charged a $50 fee, which we will collect at your next appointment. This cannot be billed to insurance or reimbursed.

Illnesses and emergencies will be handled on a case by case basis. Please speak with our office manager if you have any questions

Any of the following situations will result in being removed from the therapy schedule:

  • Late cancel or no show twice
  • Arrive more than 15 minutes late twice
  • Cancel more than 3 appointments in a row


Cancelling? Call us 24 hours in advance to avoid a fee. If your appointment is on Monday, you must call by Friday to cancel or reschedule. Our phone number is (408) 540-7622 and we check messages after hours.

Insurance Coverage

Vortex is contracted with Medicare and we can bill most PPO plans with out-of-network coverage. We also accept Worker’s Compensation and private pay.

As a courtesy, we will verify your insurance coverage prior to your first appointment and bill your insurance for treatment.

Deductibles, co-insurance, and payment for products or services not covered by insurance must be made at the time of your visit.

Read More About Our Insurance and Billing Policy

New Patient?

For your convenience, our New Patient paperwork is available to download as a PDF form. Please download and complete these forms in preparation for your first appointment. You can email them ahead of time or bring them to your evaluation.

Download Your New Patient Form

Cancellations & No Shows

We require 24 hours notice to cancel or reschedule an appointment. As a small private medical practice that reserves a full hour for your care, it is critical you provide adequate notice if you cannot come to a scheduled appointment. Otherwise, it leaves a hole in your therapist's schedule that cannot be filled.

Late cancellations and no-shows are subject to a $50 fee, which you will be expected to pay at the next appointment.

Need to cancel? Call us now.

Learn More About Our Policy