Cancellation, No Show and Late Policy
Vortex requires 24 hours notice to cancel or reschedule your appointment.
Please call us at least 24 hours in advance to cancel or change a scheduled appointment. (Monday appointments must be cancelled by Friday; Vortex is not open on weekends.)
Physical therapists are paid by insurance companies for time spent treating patients. We cannot bill insurance for missed appointments for any reason. Since we reserve an hour on your therapist’s schedule for each appointment at Vortex, we expect you to make every effort to arrive on time and ready for your appointments.
Late cancellations and no shows are subject to fees, which are outlined below.
Late Cancellation- Appointment is cancelled within 24 hours of scheduled appointment.
No Show- Patient does not arrive for scheduled appointment or cancels within 2 hours of appointment.
Late Arrival- Patient arrives more than 10 minutes late.
Vortex collects fees for late cancellations and no shows at the patient’s next appointment.
Late cancellations – $50 first incident; $75 for second incident
No shows – $75 first incident
Illnesses and emergencies are handled on a case by case basis. Please speak with our office manager if you have any questions.
The following situations may result in being removed from the therapy schedule and referred back to your doctor:
- Late cancellations (after 2nd incident)
- No shows (after 2nd incident)
- Late arrivals (after 3rd incident)
- Excessive cancellations
Cancelling? Please call or email the front desk at least 24 hours in advance to avoid a fee. Do not email your physical therapist to change or cancel an appointment. Monday appointments need to be cancelled by Friday.
Vortex accepts and bills Medicare, PPO plans with out-of-network benefits, and Worker's Comp plans. We also offer a discounted private pay rate to those without insurance coverage.
Please call if you would like our office manager to verify your insurance coverage.
Patient payments for deductibles, co-insurance, and supplies are collected at each visit.
For your convenience, our New Patient paperwork is available to download as a PDF form. Please download and complete these forms in preparation for your first appointment. You can email them ahead of time or bring them to your evaluation.
Cancellations & No Shows
We require 24 hours notice to cancel or reschedule an appointment. If you do not provide enough notice, we are unable to offer the time to another patient, leaving a hole in your therapist's schedule. This creates a financial burden because if you don't come for your appointment, we do not get paid by insurance. Physical therapists are paid for time spent with a patient.
Therefore, Vortex may charge you $50 for late cancellations; $75 for no shows. These fees are NOT paid by insurance; they are owed by the patient and are collected at the next scheduled appointment.
Need to cancel? Call us now.