Vortex Physical Therapy & Balance

At Vortex Physical Therapy & Balance, we are dedicated to your recovery. We treat vertigo cases that resolve in 1-2 visits to severe vestibular and balance impairments that require months of therapy; no two situations are alike. In order to make every experience a positive one, we have detailed information about what you can expect during treatment here.

Preparing for your first visit

If you have already completed your New Patient paperwork, please arrive 5 minutes early for registration. However, if you need to complete paperwork, you should arrive 20-30 minutes early.

You will also need to bring:
1. referral / Rx from your doctor
2. Driver’s license or state ID
3. Insurance cards
4. current list of medications with dosage and frequency (including vitamins/supplements).

How to Dress

Vortex does not have a specific dress code for physical therapy. We suggest dressing comfortably in clothes that allow you to move. Women should avoid wearing skirts or dresses. Footwear should be comfortable and appropriate for walking. Please do not wear heels, open-backed sandals or slides, or slipper shoes.

Insurance Coverage

Vortex is a contracted Medicare provider and can bill most PPO plans with out-of-network coverage. We offer a discounted private pay rate to those without insurance coverage and accept Worker's Comp on a case-by-case basis. Please call for information.

As a courtesy, prior to your first appointment, we verify your insurance coverage. Vortex will submit claims to insurance for treatment.

Deductibles, co-insurance, and payment for supplies or services not covered by insurance must be made at the time of your visit.

Read More About Our Insurance and Billing Policy

New Patient?

For your convenience, our New Patient paperwork is available to download as a PDF form. Please download and complete these forms in preparation for your first appointment. You can email them ahead of time or bring them to your evaluation.

Download Your New Patient Form

Cancellations & No Shows

We require 24 hours notice to cancel or reschedule an appointment. Late cancellations leave a hole in your physical therapist's schedule that cannot be filled. Insurance companies pay physical therapists are paid for time spent treating patients. If you don't come, Vortex isn't paid.

Vortex charges $50 for late cancellations; $75 for no shows. Fees will be collected at patient's next scheduled appointment.

Need to cancel? Call us now.

Learn More About Our Policy